:: Hayaa Fitness ::

How is Hayaa Fitness culturally-sensitive?

Youï¿½ll feel at ease and comfortable with your surrounding in Hayaa Fitness. We have put several things in place to make you feel at home:
» We provide separate days and sessions for men and women, so you don't have to worry about who's looking at you?

» Our staff are trained to deal sensitively with users of all backgrounds, this is not a gym for Muslims only.

» If you are a Muslim and you are committed to daily prayers, you have the opportunity to pray at the adjoining East London Mosque. During the call to prayers and prayer time, our entertainment system is switched off out of respect.

» We have a modest dress-code policy: men are required to cover from navel to the knees; women required to dress appropriately so as not to offend others.

» Strictly no undressing in front of others, whether it is in the shower or sauna areas. We have a dedicated changing area with secure cubicles for changing.

Apart from the training element, Hayaa Fitness is an excellent place to socialise, relax and make new friends!

As there are fewer days for women, are the membership fees cheaper for women?

Yes, at present women can use the gym four days out of seven and the rates for women are cheaper. Enquire for details.

Do you cater for absolute beginners?

A good number of our new members are absolute beginners and will you find yourself amongst other like-minded people trying to stay fit.

Do we have to pay for induction?

Unlike other gyms, we provide a free induction where you will be shown how to use the different machines, what exercise routines to follow and be given general advice.

Does the gym cater for advanced users, who are interested in body-building and power-lifting?

Hayaa Fitness prides itself in offering a state-of-the-art facility catering from absolute beginners to advanced users. We have a range of advanced equipment that are used by more serious gym-goers. Our free weights are Olympic standard. If Danny Williams is happy to train in Hayaa Fitness, we are sure you will be too!

What about one-to-one training, can this be arranged?

Yes, one-to-one training can be organised with one of our fitness instructors. You may want to plan to shed some fat or put on mass in a given time. Youï¿½ll be given a Programme Sheet to monitor your progress.

Is there a separate charge for the sauna?

No, once you take up a membership with us all the facilities are free!

How often will I need to train to benefit my health?

This will vary individual to individual. We recommend at least two to three days a week.

What should I wear and bring along to each session?

We recommend that you wear loose and comfortable workout clothes, trainers and bring along a workout towel.

Will my belongings be safe when I train?

We provide individual lockers to store your belongings safely

Do I need to bring refreshments from home?

In Hayaa Fitness we have our own dedicated Food Lounge, where you can buy freshly-made protein shakes, fruit and energy drinks, sandwiches and meals as well as other snacks. The Food Lounge offers a relaxing environment after a good work-out. You can also catch-up on news and events by watching the TV by relaxing on the on the couch or read the papers.

What advice and encouragement can I expect to receive?

As a new member you'll receive a free gym induction, to familiarize yourself with the gym facility and environment. If you like, you can set yourself fitness targets with one of our fitness instructors, who will help you achieve your individual goals. A fitness instructor will always be around to should you need to touch base with someone.

How much does it cost to join and how can I pay?

Membership rates vary, with all memberships attracting an initial joining fee followed by wide range of membership plans ï¿½ from Pay-As-You to 3 months, 6 months and full year. For details and offers, please see our offers section or enquire at the gym.

Can I get cheaper membership if I'm on full-time education?

Full-time students can get up to 25% discount on all memberships.

What if I am on benefits, unemployed or over 50?

Sadly we can't offer any reductions for people on benefits at present. But if you are on full-time unemployment or over 50, you are entitled to a 50% discount. Ask for terms.

Do you have corporate rates?

Yes, we have corporate rates for individuals and organisations. Ask for details.

Is there a complaints' procedure?

We welcome feedback in the form of complaints, ideas and suggestions all the time. You could do this by filling in a Customer Feedback Form, or by phone, email, writing or directly speaking to a member of staff or a director available on site most days. To ensure customer satisfaction and our desire to improve our services, we also carry out surveys.

How do I join?

Simply visit Hayaa Fitness and fill in a membership form with the appropriate fee. You will be required to provide proof of address (and student ID if you are on full time education). Once the form is filled, you can start training straight away. You will be given a personalised swipe card within two weeks of joining also.

Can I invite friends as guests?

We allow one-time trial use of the gym to a guest for a nominal fee of £5.00.